These plain-language terms explain how we handle service bookings and product enquiries. They do not remove any rights or remedies that cannot lawfully be excluded. The details confirmed in writing for a particular job or order—such as scope, price, timing, and product—apply to that transaction.
Bookings, quotes and payment
Prices shown on the website are starting prices or estimates unless a page explicitly identifies a fixed price. Vehicle, fault, parts, travel, access, and work scope can affect the total. Before work begins, we will confirm the work requested, included items, total or estimate, travel/parts charges, and payment arrangements in writing. We will ask before doing work outside the agreed scope or adding a charge.
An enquiry is not an appointment. A booking is confirmed only after we send written confirmation of the date or arrival window, location, and agreed scope. If you need to change a booking, please contact us as early as possible. We will not add a cancellation or call-out fee unless it was disclosed and accepted before the booking was confirmed.
Diagnostic and programming work
A diagnostic scan or inspection reports the systems, symptoms, and conditions that could be tested at the time, with the equipment and access available. It is not a guarantee that every intermittent or hidden fault has been found, that a vehicle will have no future failure, or that a vehicle is roadworthy. A pre-purchase electronic scan is not a full mechanical inspection or a guarantee of a vehicle’s condition.
We will explain material risks and obtain approval before invasive, programming, module, or other additional work. You must have authority to request work on the vehicle. For immobilizer, key, module, or other security-related work, we may request proof of ownership or authorization and may decline a job if it cannot be verified. We do not assist theft, unauthorized access, or disabling/defeating emissions controls.
High-voltage work is accepted only where the vehicle, work area, equipment, and technician capability are suitable for the task. We may decline or stop work if it cannot be completed safely.
Shop enquiries, products and downloads
The shop is an enquiry catalogue. Browsing a product or sending a WhatsApp enquiry does not reserve stock, accept an order, or take payment. Before an order is accepted or payment requested, we will provide written confirmation of the exact product and compatibility, final price and compulsory charges, payment method, delivery method and estimate, and applicable warranty, return, cancellation, and after-sales terms. Please review that information and confirm before paying.
Availability and delivery estimates can change until confirmed in writing. If we cannot supply an order after accepting payment, we will contact you and arrange an agreed remedy or refund. We list or distribute only products, manuals, software, and other resources that we are legally entitled to supply. A third-party download link remains subject to that provider’s terms and the applicable software or copyright licence; an enquiry does not grant permission to copy, share, or use licensed material.
We will verify any product approvals or import requirements that apply before listing or supplying an item. For electrical or electronic goods covered by Consumer Affairs Authority Direction No. 37, we will provide a guarantee of at least six months and the required guarantee certificate/conditions in Sinhala, Tamil, and English. A product-specific written warranty will be supplied before purchase. No product term on this site limits mandatory consumer rights.
Returns, cancellation and refunds
Before you confirm a product order, we will give you the return, cancellation, refund, delivery, and after-sales conditions for that item in writing. Contact us promptly if an item is damaged, faulty, incorrect, or materially different from the confirmed description. We will assess and arrange the remedy required by applicable law and the written product warranty. For a change-of-mind return or a digital download, any available cancellation or refund conditions will be stated for that specific item before payment. Nothing here excludes a right that applicable law makes mandatory.
For service bookings, contact us as early as possible to reschedule or cancel. Any fee that could apply must be disclosed and agreed before we confirm the appointment.
Independent service provider and third-party marks
Vehicle-maker and product names are used only to identify relevant vehicles, systems, or compatibility. Their names and logos belong to their respective owners. OBD7StarTech is an independent service provider and is not sponsored, endorsed, affiliated with, or an authorized dealer of a vehicle manufacturer unless we expressly say so in a specific written agreement.
Where we assist with OEM diagnostic or service-information access, the customer or workshop must obtain its own subscription through the manufacturer’s authorized channel and follow that manufacturer’s terms. We do not sell, lend, share, or ask customers to disclose OEM account passwords.
Website information and contact
We take care to keep website descriptions current, but service coverage, prices, availability, and product specifications must be confirmed for the specific vehicle or order. If you have a concern about an agreed service or product, contact us first so we can review it.
Contact: obd7startech@gmail.com · WhatsApp/calls: +94 71 719 5202 · Moratuwa, Sri Lanka.